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Privacy policy

In accordance with Regulation (EU) 2016/679 of the Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of their personal data and the free movement of such data and with Organic Law 3/2018 of 5 December on the Protection of Personal Data and guarantee of digital rights, users of this website are informed of the following aspects:

Who is responsible for the processing of your data?

Identity: Quirón Prevención, S.L.U. - NIF: B64076482
AddressC/ Agustín de Betancourt, nº 25 - 28003 Madrid
Telephone: 91 122 14 52
Email: informacion@quironprevencion.com
Contact Data Protection Officerdpo@quironprevencion.com

What information do we process?

To request an appointment for physiotherapy services, you must have a user name and password and fill in the booking form.

There is also a contact form for Quirónprevención.

The categories of personal data that we process are listed below:

  • Physiotherapy appointment booking: Identification and contact details (name and surname, telephone number, e-mail address).
  • Website access credentials: User-email address, password.
  • Contact us" form: Identification and contact details (name and surname, telephone number, e-mail address).

The data that we request from you through the aforementioned forms are of an identifying nature and are the minimum necessary to be able to provide you with the services you request from us. The obligatory data are specified on the form itself, and your refusal to provide them will mean that we will not be able to deal with your request.

How did we obtain your personal data?

The personal data obtained have been provided directly by you when contracting the physiotherapy service or through the different forms available on the website.

For what purposes do we process your personal data?

Personal data may be processed by Quirónprevención for the following purposes:

  • Booking of physiotherapy appointments and access credentials: In order to manage the appointment for the physiotherapy service contracted with Quirónprevención.
  • Contact us" form: The personal data provided through this form will be processed for the sole purpose of attending to your request for information, answering your questions and/or queries.

Quirónprevención will process the information confidentially and exclusively for the determined, explicit and legitimate purposes and they will not be further processed in a way that is incompatible with those purposes. Where further processing of personal data for a purpose other than that for which it was collected is planned, the data subject shall be provided, prior to such further processing, with information about that other purpose and any additional relevant information.


What is the legitimacy for the processing of your personal data?

The legal basis that legitimises the processing of your personal data in the booking of physiotherapy appointments and access credentials is the fulfilment by Quironprevención of the physiotherapy service contract in which you are an interested party.

The legal basis that legitimises the processing of your data in the "Contact" form is the informed, express, free and unequivocal consent that you give us when you tick the "Contact" box.I accept Privacy Policy"..

The data we request from you are adequate, relevant and strictly necessary and you are under no obligation to provide them.

How long will we keep your personal data?

The personal data you provide will be kept for the minimum time necessary for the correct management of the appointment of the physiotherapy service offered and the attention of your request for information through the "Contact us" form, as well as to meet the responsibilities that may arise from the same and any other legal requirement.


To which recipients will your data be communicated?

Quirónprevención will not pass on the data provided by you to third parties, unless legally obliged to do so or with your express consent.

What are your rights when you provide us with your data?

Any person has the right to obtain confirmation as to whether or not Quirónprevención is processing personal data concerning them. The data protection rights that you can exercise are:

  • Right of access, rectification or deletion: You have the right to access your personal data, as well as the right to request the rectification of inaccurate data or, where appropriate, to request their deletion when, among other reasons, the data are no longer necessary for the purposes for which they were collected.
  • Right to object: In certain circumstances you may object to the processing of your data. Quirónprevención will stop processing the data, except for compelling legitimate reasons or for the exercise or defence of possible claims.
  • Right to data portability: You may request that your automated personal data be assigned or transferred to any other company that you indicate to us. It will be provided in a structured, intelligible and automated format.
  • Right to request restriction of processing: In certain circumstances, you may request that we restrict the processing of your data, in which case we will only keep it for the purpose of pursuing or defending claims.
  • The right not to be subject to automated individual decisions.


How can you exercise these rights?

You may exercise your personal data protection rights by sending a written communication to the registered office of Quirón Prevención, S.L.U., at C/ Agustín de Betancourt 25, 28003 MADRID, indicating the reference "DATA PROTECTION" or to the e-mail address provided for this purpose, protecciondedatos@quironprevencion.comincluding in both cases your NIF number, and indicating your name and surname(s), the request in which the request is made, address for the purpose of notifications, date and signature. You may also exercise your rights through legal representation, in which case, you must provide authentic proof of the representation of the third party.

Upon request, we will provide you with the forms on which you can exercise these rights, indicating which right you wish to exercise.

Can I withdraw consent?

You have the right to withdraw consent at any time, without affecting the lawfulness of processing based on consent prior to its withdrawal.

Where can I complain if I feel that my data is not being handled correctly?

If you consider that your data are not being treated correctly, you may address your complaints to the Data Protection Delegate of Quirón Prevención (dpo@quironprevencion.com) or to the supervisory authority, which in Spain is the Spanish Data Protection Agency, either through the electronic headquarters of its web portal (www.agpd.es), or by writing to its postal address (C/ Jorge Juan, 6, 28001-Madrid).


Security and updating of your personal data

In order to safeguard the security of your personal data, we inform you that Quirón Prevención, S.L.U. has adopted all the technical and organisational measures necessary to guarantee the security of the personal data supplied, including, among others:

  1. Pseudonymisation and encryption of personal data where appropriate.
  2. The ability to ensure the continued confidentiality, integrity, availability and resilience of processing systems and services.
  3. The ability to restore availability and access to personal data quickly in the event of a physical or technical incident.
  4. A process of regular verification, evaluation and assessment of the effectiveness of technical and organisational measures to ensure the security of processing.


Quirónprevención reserves the right to modify this privacy policy at any time, so we recommend that you review it each time you access the web page.